Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

In Short

Act as the main point of contact for Technical Support
Provide proactive behind-the-scenes support
Lead Tech Support teams in the iGaming domain
Ensure seamless operations and uninterrupted service
Handle Technical Support-related events and documents
Drive growth and improvement of the capability stream
Deliver outstanding customer service
Work collaboratively with other teams
Conduct candidate interviews and shape job descriptions
Evaluate performance against goals

Requirements

Experience leading Tech Support teams in the iGaming domain
Proactive and client-oriented with a strong work ethic
Effective communication skills and troubleshooting ability
Upper-intermediate level of written and oral English
Strong desire to develop and learn quickly
Knowledge of XML/JSON
Knowledge of Git
Understanding of API protocols
SDLC knowledge
Ability to work 2-3 remote night shifts per week
Basic knowledge of the QA process
2+ years of relevant experience
Experience with monitoring systems (Grafana, DataDog, Prometheus, etc.)

Benefits

Competitive salary in EUR, subject to annual performance reviews
Quarterly bonuses
Flexible work schedule
Remote work option
Comprehensive medical insurance
Financial support for life events
Unlimited paid vacation
Unlimited paid sick leave
Professional development reimbursement

Playson

Founded in 2012, Playson is a globally recognized leader in the iGaming industry, providing a high-end micro-service-based platform designed to handle billions of financial transactions daily. The company is dedicated to achieving zero latency and ensuring the best gaming experience for users, regardless of their internet conditions. Playson emphasizes innovation and technical excellence, making significant investments in technology to enhance game performance and connectivity. With a focus on continuous improvement and professional development, Playson offers a supportive and flexible work environment for its employees.

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