Product Designer - Remote

Overview

We’re looking for a Product Designer with strong product instincts, sharp UI skills, and a focus on user outcomes to join our ticketing team. This designer will take the lead on shaping the fan experience across GoFan, the leading platform for high school digital ticketing, while contributing to the broader ticketing experience across mobile apps, web surfaces, and box office hardware.

In Short

• Improve purchase conversion and fan experience through better checkout flows and mobile interactions
• Help increase revenue by shaping new upsell and cross-sell moments during the ticketing journey
• Design flexible and scalable UI for schools to configure events and manage ticketing operations
• Contribute to platform-wide consistency and usability as part of our broader design system evolution
• Own the end-to-end fan experience on GoFan, including ticket purchase, redemption, and event discovery across web and native apps
• Design intuitive, mobile-first flows that balance usability, conversion, and platform consistency
• Partner closely with PMs, engineers, and GTM teams to shape scalable solutions for both fans and school event staff
• Deliver responsive mockups, clear interaction specs, and thoughtful documentation that support efficient handoff and high-quality implementation
• Incorporate user feedback, data, and business goals to iterate quickly and continuously improve the experience

Requirements

• 3–5 years of experience in product design, with a portfolio that demonstrates intuitive interaction design and polished UI
• Proficiency in Figma and a strong understanding of modern design tools, systems, and workflows
• Experience designing for mobile-first, multi-platform products (native apps + responsive web)
• The ability to balance edge case handling, speed to market, and visual consistency
• Comfort working in fast-moving cross-functional teams with evolving product strategy
• A collaborative mindset and ability to partner effectively with other designers to create cohesive, user-centered experiences
• Clear communication and documentation skills that support thoughtful handoff and cross-team alignment

Benefits

• Ownership over Participation - You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach.
• Team over Stars - You are a bridge builder, establishing processes and relationships with teams outside your own.
• Growth over Comfort - You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence.
• Fairness over Popularity - You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective.