Domestic Scheduling Case Manager - Remote

Overview

The Domestic Scheduling Case Manager schedules depositions and other legal proceedings in complex, confidential cases taking place in the U.S. and remotely during U.S. business hours. The Case Manager establishes new and existing client relationships by demonstrating company expertise, responding quickly and succinctly to inquiries via telephone and email, and taking care of all logistical arrangements for the benefit of the client.

In Short

• Professionally and personably responds to client questions and service requests via email and phone.
• Monitors Scheduling email folder throughout shift, paying specific attention to correspondence from clients that are designated as “case managed” and complex requests.
• Assists in the prompt resolution of same-day job issues.
• Enters data into database software with extreme detail on a job, firm, contact, and case level.
• Reserves conference rooms and meeting locations for clients.
• Works with the Calendar department to assign and rearrange resources.
• Sends confirmations and job updates to clients and resources via email.
• Pays close attention to job details and performs quality control checks on the work of team members.
• Communicates important case and job details to other departments, as needed.
• Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions.

Requirements

• 4 year college degree and a minimum of 4 years in a customer service and/or legal environment.
• Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs.
• Must have previous remote work experience.
• Strong attention to detail required.
• Must have a team-spirited, positive personality.
• Must be able to work in a professional and confidential environment.

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)