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Multilingual Account Coordinator - Remote

Posted 2 weeks ago
Customer Service
Full Time
UK
£26,000 - £28,000/year

Overview

A highly motivated and multilingual Account Coordinator is needed to join a dynamic, multinational Account Management team, responsible for onboarding new campsite owners and managing renewals.

In Short

  • Provide excellent support via email and phone
  • Coach campsite owners on managing inventory and pricing
  • Ensure listings meet quality metrics
  • Maintain accurate site listings
  • Champion process optimization initiatives
  • Utilize sales skills to maximize commercial opportunities
  • Engage with campsites to optimize listing performance
  • Maintain records of partner interactions in CRM
  • Identify and onboard new revenue streams
  • Collaborate with Sales and Customer Service teams

Requirements

  • Experience managing B2B accounts in a fast-paced environment
  • Previous telesales experience is advantageous
  • Experience with online portals or SaaS solutions
  • Fluency in English and Spanish
  • Organized and methodical
  • Internet savvy
  • Ability to troubleshoot independently
  • Desire to contribute to the brand's establishment
  • General administrative skills
  • Excellent communication skills

Benefits

  • £26,000 - £28,000 salary
  • Performance-related bonus
  • Private health insurance and life assurance
  • Work-from-home office equipment allowance
  • 25 days holiday plus bank holidays
  • Pension matched to 4%
  • Staff discounts on bookings
  • Employee assistance helpline
  • Enhanced maternity and paternity leave
  • Cycle to work scheme

Pitchup.com

Pitchup.com

Pitchup.com is an award-winning and rapidly expanding travel site that simplifies the booking of camping, glamping, and caravan sites worldwide, offering over 6,000 options. Founded in 2009 by former lastminute.com staff, the company has achieved significant milestones, including 1 million bookings in a single year and a 4.8 rating on Feefo, earning the Platinum Trusted Service award for six consecutive years. With a focus on providing excellent customer service and a user-friendly online portal, Pitchup.com has become the UK's most-visited site for outdoor accommodation, receiving 63 million annual visits and facilitating £500 million worth of holidays. The company operates as a fully remote business with a diverse team across 10 countries, dedicated to enhancing the camping experience for holidaymakers.

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