Customer Support - Product & Technical (Full-Time) - Remote

Overview

Perplexity AI is an AI-powered answer engine dedicated to building accurate, trustworthy AI that enhances decision-making for users.

In Short

• Provide outstanding customer support through email, chat, and social media.
• Develop a deep understanding of the AI-powered platform.
• Identify and escalate complex issues to appropriate teams.
• Collect and analyze user feedback for improvements.
• Contribute to user-facing documentation creation.
• Assist in user onboarding processes.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years in customer support or similar role.
• Exceptional communication skills.
• Strong problem-solving abilities.
• Demonstrated empathy and patience.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM systems.
• Basic understanding of AI technologies.
• Experience with data analysis tools is a plus.
• Passion for technology and user experiences.

Benefits

• Opportunity to work at the forefront of AI technology.
• Dynamic team environment.
• Professional development opportunities.
• Collaborative culture with cross-departmental interaction.
• Flexible work arrangements.