PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

In Short

Directs the casino marketing function for PENN Interactive, focused on iCasino states
Drives revenue, increases VIP database, and growth in key markets
Leads strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share, and net revenue
Assists with development and enforcement of department processes and compliance initiatives that improve operations, efficiency, and service
Provides the Vice President of VIP with high level KPI data reporting and reviews of individual manager, host, and associate performances within an assigned region
Maintains an updated and high level of knowledge of all relevant details of front-end product and technology
Assists with the creation of a steady top of funnel stream for new VIP business
Oversee all new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
Utilizes daily reporting and analysis to make sound business decisions
Assists the Vice President of VIP with the creation, implementation and adoption of all new department initiatives and policies

Requirements

At least 5+ years of gaming experience either online or with a brick-and-mortar casino
At least 3+ years of management experience, with a proven track record of successfully managing a sales team and driving revenue
At least 2+ years of experience with an online gaming operation
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
Proficient in data management tools
Positively affects interactions with customers and employees
Ability to develop, review, and comprehend player tracking screens, reports, and all other necessary information
Ability to communicate effectively with external contacts and all levels of
The ability to travel and attend both on and off property events throughout the United States and Canada