Operations Manager - High-Growth VC-Backed Startup - Remote

Overview

The Operations Manager will play a critical role in scaling operational systems and managing vendor and client interactions for a fast-growing startup.

In Short

• Remote position requiring EST hours.
• Full-time role with a 40-hour workweek.
• Focus on operations and process improvement.
• Manage client communications and vendor relationships.
• Utilize tools like ClickUp, Hubspot, and Excel.
• Assist with operational planning and data analysis.
• Contribute to team reporting on KPIs.
• Expected to bring energy and structure to the role.
• Not suitable for candidates with only BPO or call center backgrounds.
• Must thrive in a startup environment.

Requirements

• Experience in operations management within a startup.
• Strong organizational and tech-savvy skills.
• Ability to manage multiple tasks and projects.
• Excellent communication skills.
• Familiarity with SOPs and SLAs.
• Experience with client and vendor management.
• Proficient in using project management tools.
• Ability to analyze data and report on KPIs.
• Initiative in identifying and resolving issues.
• Detail-oriented with a focus on operational efficiency.

Benefits

• Observes US Holidays.
• Monitored Unlimited PTO with a suggested cap of 14 days annually.
• Opportunity to work in a dynamic startup environment.
• Chance to make a significant impact in the company.
• Collaborative and innovative team culture.