Bilingual Customer Service Representative (English/Spanish) - Remote

Overview

We are looking for a bilingual Customer Service Representative (English/Spanish) to serve as the voice of the company for incoming tenant solar billing questions. This person will be the frontline of tenant experience—balancing warmth with clarity and ensuring every interaction is professional, empathetic, and accurate.

In Short

• Fully remote work arrangement
• Full-time position, 40 hrs/week
• Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST
• Serve as the voice of the company for tenant inquiries
• First dedicated support hire in a rapidly growing company
• Focus on tenant satisfaction and reducing internal operations load
• Requires intelligence, ownership, and calm communication
• Company culture is lean and impact-driven
• Retention bonuses and community-driven benefits offered
• Work with a clean-tech startup in the solar energy sector

Requirements

• Bilingual in English and Spanish
• Experience in customer service roles
• Ability to handle complex inquiries
• Strong communication skills
• Empathetic and professional demeanor
• Ownership of tasks and responsibilities
• Ability to improve SLA performance
• Willingness to work in a fast-paced environment
• Interest in clean-tech and solar energy
• Team player with a focus on tenant experience

Benefits

• Retention bonuses at 3, 6, 9, and 12 months
• Community-driven benefits
• Opportunity to work with top startups in the US and EU
• Potential for career growth and promotions
• Annual retreat for team members