FIU Alerts Analyst I - Remote

Overview

The FIU Alerts Analyst I is responsible for analyzing customer and transactional activity to identify patterns and detect unusual behavior in accordance with bank procedures.

In Short

• Analyze customer and high-volume transactional activity.
• Detect and escalate unusual activity.
• Maintain service levels in accordance with policies.
• Answer inbound and outbound calls for customer inquiries.
• Maintain standards of production, quality, and leadership results.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Less than one year of related experience.
• Attention to detail.
• Ability to manage daily workload.
• Strong written and verbal communication skills.
• Self-sufficient and well-organized.

Benefits

• Comprehensive benefits package including health insurance.
• 401(k) retirement benefits.
• Life insurance and disability benefits.
• Paid time off.
• Annual performance-based incentive opportunity.