Customer Service Representative - Remote

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

In Short

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Strong communication skills
• Empathy and patience
• Ability to work in a fast-paced environment
• Experience in customer service preferred
• Proficient in using customer service software

Benefits

• Flexible working hours
• Opportunity for career growth
• Comprehensive training programs
• Supportive team environment