Manager, Unified Communications - Remote

Overview

The Manager, Unified Communications will lead the organization’s unified communications strategy, implementation, and operations, ensuring seamless communication services across the enterprise.

In Short

• Lead unified communications strategy and operations.
• Oversee a team managing Microsoft Teams, Microsoft 365, and Cisco CUCM.
• Ensure seamless migration from legacy systems to cloud platforms.
• Collaborate with cross-functional teams to optimize systems.
• Manage telephony migrations and ensure minimal disruption.
• Provide mentorship and career development for team members.
• Design advanced call routing features in Microsoft Teams.
• Monitor system performance and security compliance.
• Develop a unified communications roadmap aligned with business goals.
• Establish policies and documentation for system administration.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.
• 7 years of IT experience, 3-5 years in unified communications.
• Strong knowledge of Cisco CUCM and Microsoft Teams.
• Experience managing Microsoft 365 and OneDrive.
• Success in migrating telephony platforms to cloud solutions.
• 3+ years managing a technical team.
• Familiarity with PowerShell and cybersecurity best practices.
• Exceptional leadership and communication skills.
• Project management experience with timely delivery.
• Relevant certifications preferred.

Benefits

• Medical, Dental, Vision, Life/AD&D insurance.
• Long-Term Care and Short- and Long-Term Disability.
• Flexible Spending Account and Health Savings Account.
• Voluntary 401(k) Plan and Profit Sharing.
• Comprehensive benefits package.