Account Manager for Creative Marketing Agency - Remote

Overview

The Account Manager will serve as the primary link between clients and internal teams, ensuring seamless communication, project tracking, and high client satisfaction.

In Short

• Act as the primary point of contact for clients and third-party collaborators.
• Lead weekly client calls to align on goals, deliverables, and KPIs.
• Organise and schedule content production days with internal teams.
• Respond to client feedback with empathy and resolve issues within 24 hours.
• Send tailored monthly performance reports to clients.
• Coordinate with department heads to keep deliverables moving smoothly.
• Maintain and improve the task management and CRM systems.
• Support the recruitment and onboarding of new team members.
• Conduct monthly performance check-ins with internal ops staff.
• Build and refine SOPs to keep the processes scalable and smooth.

Requirements

• Experience in client management and communication.
• Strong project management skills.
• Familiarity with B2B marketing strategies.
• Proficiency in CRM systems, preferably Notion.
• Ability to co-create content strategies aligned with client goals.
• Strong leadership and team-building skills.
• Excellent problem-solving abilities.
• Experience in tracking performance metrics.

Benefits

• Opportunity to work with a creative marketing agency.
• Remote work flexibility.
• Collaborative team environment.
• Chance to grow and refine internal systems.
• Engagement with diverse clients in fintech and finance sectors.