Customer Success Manager (AMER) - Remote

Overview

We are seeking a passionate and results-driven Customer Success Manager to manage relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services.

In Short

• Manage and nurture relationships with a portfolio of customers.
• Address and manage customer health cases.
• Respond to customer inquiries and provide effective solutions.
• Conduct enablement sessions and product demos.
• Manage customer escalations and collaborate cross-functionally.
• Utilize data-driven insights to advocate for customer needs.
• Identify opportunities for improvement in customer success processes.
• Lead cross-functional projects to improve customer engagement.
• Act as the primary point of contact for internal teams.
• Collaborate with Sales to ensure customer retention.

Requirements

• Minimum of 2 years in Customer Success or Account Management.
• Proven track record of managing customer relationships.
• Exceptional communication skills.
• Strong interpersonal skills to build rapport with customers.
• Analytical mindset to leverage data for decision-making.
• Cross-functional collaboration experience.
• Ability to thrive in a dynamic environment.
• Strong organizational skills and attention to detail.
• Passion for customer advocacy.
• Proficiency in Zendesk, Asana, Notion, and Slack is a bonus.

Benefits

• Work from anywhere with a fully remote setup.
• 40 days of paid time off annually.
• Mental health support services available.
• Wellbeing allowance for personal expenses.
• Flexible parental leave policy.
• Stipend for home office equipment.