Deskside Engineer - Remote

Overview

As a Deskside Engineer at Kyndryl, you will provide hands-on support and maintain client systems for a diverse range of end users, ensuring technology issues are resolved effectively.

In Short

• Provide IT support in a client-facing role.
• Troubleshoot hardware and software issues.
• Collaborate with internal teams and partners like Microsoft.
• Meet XLA and SLA targets for customer satisfaction.
• Identify opportunities for modernization and automation.
• Communicate effectively with clients via various channels.
• Utilize knowledge of popular operating systems and applications.
• Drive personal and professional development.
• Participate in a diverse and inclusive workplace culture.
• Contribute to a team focused on deploying cutting-edge technology.

Requirements

• 5+ years of experience in IT support.
• Experience in a customer-facing environment.
• Strong communication skills.
• Bachelor’s degree in Computer Science or related field (preferred).
• Ability to work collaboratively in a team.
• Growth mindset and customer-focused attitude.

Benefits

• Access to state-of-the-art resources.
• Opportunities for career growth and development.
• Employee learning programs and certifications.
• Support for well-being and family needs.
• Involvement in community volunteering and giving.