Member Experience Architect - Remote

Overview

As the CX Strategist at Oura, you will play a vital role in shaping the customer experience by understanding customer needs and developing effective strategies.

In Short

• Craft comprehensive strategic plans for customer experience.
• Analyze customer feedback and data to identify improvement areas.
• Create frameworks for customer journey mapping.
• Conduct research on industry best practices and trends.
• Monitor CX performance metrics and generate reports.
• Collaborate with cross-functional teams.
• Maintain project documentation and status reports.
• Promote a customer-focused culture within the organization.
• Identify and mitigate risks to CX projects.

Requirements

• Experience in customer experience strategy.
• Strong analytical skills.
• Ability to create customer journey maps.
• Knowledge of industry trends in customer experience.
• Experience in performance monitoring and reporting.
• Strong collaboration skills.
• Excellent documentation skills.
• Ability to promote customer-centricity.
• Risk management experience.

Benefits

• Empowering work culture.
• Opportunity to impact customer experience.
• Collaborative environment with diverse teams.
• Access to industry insights and trends.