Forecasting Analyst - Remote

Overview

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

In Short

• Create forecasts for all support channels (phone, email, chat, messaging, social) across all lines of business and markets.
• Assist with short-term and long-term capacity planning efforts by translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimizing resource utilization.
• Conduct what-if analysis and provide insight to Senior Leadership on impacts to staffing and budget.
• Analyze large datasets, identify patterns and trends, and communicate key insights to stakeholders.
• Use business intelligence tools (e.g., Tableau, Excel) to create visualizations and reports that inform decision-making.
• Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements.
• Provide regular updates to senior leadership on forecast performance, insights, and any potential issues or risks.
• Other duties/assignments as directed.

Requirements

• Expertise in demand forecasting and headcount planning.
• Experience in resource allocation across a support network.
• Strong analytical skills with the ability to interpret large datasets.
• Proficiency in business intelligence tools, particularly Tableau and Excel.
• Ability to communicate insights effectively to stakeholders.
• Experience in preparing executive-level reports and presentations.

Benefits

• Work in a supportive and inclusive culture.
• Opportunity to influence business decisions through data-driven insights.
• Engage with a team dedicated to personal and professional growth.