Pharmacy Technician, Retail Customer Care - Remote

Overview

As a Pharmacy Technician at CVS Health, you will handle customer inquiries related to prescriptions, ensuring accurate assistance and documentation while providing empathetic support.

In Short

• Handle incoming calls regarding prescription inquiries.
• Verify and validate prescription information.
• Document customer concerns and resolve issues.
• Provide guidance on prescription refills and medication adherence.
• Operate computer systems to access customer records.
• Communicate with healthcare professionals and pharmacies.
• Monitor call center performance metrics.
• Stay updated on industry regulations and medication trends.
• Work full-time with anticipated hours of 40 per week.
• Eligible for bonuses and incentives.

Requirements

• Licensed Pharmacy Technician in specified states.
• Working knowledge of problem solving and decision making.
• High school diploma or equivalent required.
• Preferred: Certified Patient Care Technician (CPCT).

Benefits

• Affordable medical plan options.
• 401(k) plan with company contributions.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.