LOA Case Manager I - Remote

Overview

As a LOA Case Manager I at CVS Health, you will be responsible for managing absence requests and ensuring compliance with federal and state regulations while providing a compassionate colleague experience.

In Short

• Administer leave of absence requests under FMLA and Company policies.
• Utilize the myLeave system for managing cases.
• Conduct colleague outreach to support during leave processes.
• Communicate with colleagues and stakeholders regarding leave administration.
• Resolve escalated issues and ensure timely documentation.
• Calculate and submit payments for leave requests.
• Work collaboratively with the LOA team to meet compliance goals.
• Demonstrate strong customer service and problem-solving skills.
• Maintain confidentiality and manage workloads independently.
• Proficient in MS Office products.

Requirements

• 1+ year of customer service or office experience.
• Preferred: 1+ years of experience in FMLA or HR.
• High School Diploma or GED required.
• Excellent written and verbal communication skills.
• Strong organizational and data entry skills.
• Ability to multi-task and meet deadlines.
• Proven ability to think critically and strategically.
• Demonstrated ability to work independently and as part of a team.
• Empathy and care for colleagues.
• Ability to follow through on problem resolution.

Benefits

• Competitive pay and benefits package.
• 401(k) plan with company matching.
• Affordable medical plan options.
• No-cost wellness programs and counseling services.
• Flexible work schedules and family leave options.
• Tuition assistance and retiree medical access.
• Employee stock purchase plan.
• Comprehensive benefits tailored to employee needs.
• Commitment to fostering a diverse and inclusive workplace.
• Recognition programs and opportunities for collaboration.