Online Chatting Specialist - Remote

Posted 3 days ago

Customer Service

Full Time

Cape Verde

Emotional Intelligence

Overview

We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.

In Short

Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
Maintain detailed records of conversations and transactions in CRM systems.
Collaborate with team members to optimize chat strategies and share best practices.
Uphold the highest standards of professionalism and confidentiality at all times.

Requirements

Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
Exceptional written communication skills and the ability to multitask across multiple chat sessions.
High emotional intelligence and a genuine passion for customer engagement and satisfaction.
Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
Track record of meeting or exceeding sales targets in a fast-paced environment.
Familiarity with CRM tools and online chat software.
Ability to work independently and as part of a remote team.

Benefits

Fixed base rate plus commission on upsells and conversions.
Opportunities for advancement and performance-based bonuses.
Work remotely with flexible scheduling options.
Represent high-profile content creators and help grow their online communities.
Be part of a dynamic, supportive team that values innovation and results.
Access to ongoing training and professional development.

Orca Communications

Orca Communications is a dynamic and innovative company specializing in online engagement for high-profile content creators. We focus on building strong connections between creators and their audiences through real-time online chat, ensuring a personalized and positive experience. Our team is dedicated to upselling digital products and services while maintaining the highest standards of professionalism and confidentiality. With a remote work environment and flexible scheduling, we offer opportunities for growth and development in a supportive team atmosphere.

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