Customer Service Representative - Remote

Overview

We are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. You will handle both inbound and outbound communications via phone, email, and live chat, ensuring customer satisfaction at every step.

In Short

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Process orders, returns, and exchanges.
• Resolve customer issues and complaints in a timely manner.
• Document and track customer interactions and feedback.
• Collaborate with other departments to address complex issues.
• Follow up with customers to ensure satisfaction.
• Maintain a positive and professional demeanor at all times.
• Meet or exceed performance metrics for response time and quality.
• Stay updated on company products, services, and policies.

Requirements

• Strong verbal and written communication skills.
• Active listening skills to understand customer concerns.
• Problem-solving skills for quick issue resolution.
• Technical proficiency with customer service software.
• Empathy towards customers.
• Adaptability to changing needs and procedures.
• Effective time management skills.
• Attention to detail in handling customer information.
• Knowledge of company products and services.
• Teamwork and collaboration with colleagues.

Benefits

• Medical Insurance coverage for employees and dependents.
• Vision and Prescription coverage for employees and dependents.
• Dental Coverage for employees and dependents.