Client Success Manager (Remote, Spanish-speaking)

Overview

This role involves acting as the main point of contact for creators in a performance-driven digital creator agency, focusing on relationship management and onboarding.

In Short

• Act as the first point of contact for incoming creator leads.
• Communicate with creators via text, voice messages, and video calls.
• Qualify, onboard, and close creators into cooperation.
• Build trust-based, long-term relationships.
• Guide creators through onboarding and first operational steps.
• Coordinate with internal content and management teams.
• Monitor cooperation quality during the first 30+ days.
• Maintain a clean pipeline and basic performance reporting.
• Escalate issues and communicate directly with the founder when needed.

Requirements

• Native or near-native Spanish.
• Fluent English (C1+).
• Strong communication and relationship-building skills.
• Experience with calls, follow-ups, and onboarding.
• Highly organized and reliable.
• Comfortable working in a performance-driven environment.
• Comfortable working with adult content creators, including trans creators.
• Experience with remote tools (Notion, Airtable, Telegram, WhatsApp).

Benefits

• Competitive, performance-based compensation.
• Fully remote work.
• Direct access to the founder.
• Clear systems, SOPs, and expectations.
• No micromanagement.
• Long-term cooperation and growth opportunities.
• Opportunity to grow into a senior or leadership role.