Customer Service & Sales Representative (Part-Time) - Remote

Overview

This part-time role involves providing exceptional customer service and sales support in a remote environment for a plumbing service company.

In Short

• First point of contact for customers.
• Deliver exceptional service and identify sales opportunities.
• Engage in consultative conversations to understand customer needs.
• Upsell and cross-sell products and services.
• Handle inquiries and schedule technician appointments.
• Meet individual and team sales goals.
• Work independently in a remote setting.
• 3+ years of customer service experience required.
• Strong communication and active listening skills needed.
• Flexible working hours from Monday to Friday.

Requirements

• 3+ years of customer service experience, preferably in a call center.
• Ability to work independently in a remote environment.
• Some sales or goal-driven experience preferred.
• Service Titan experience is a plus.
• Strong communication and active listening skills.
• Ability to multitask and stay organized.
• Comfort with multi-line phone systems and office software.
• Proactive attitude with a desire to grow.

Benefits

• Competitive pay: $12 - $16/hour based on experience.
• Flexible PTO plan including vacation and sick leave.
• 401(k) with company match.
• Supportive remote work environment.
• Ongoing training and career growth opportunities.