Remote Otter LogoRemoteOtter

Temporary Customer Service Representative - Remote

Posted 23 hours ago
Customer Service
Contract
USA

Overview

The Temporary Customer Service Representative will provide world-class service to customers, manage customer orders, and support cross-functional teams.

In Short

  • Provide excellent service to customers and retailers.
  • Support and collaborate with Sales, Finance, and supply chain teams.
  • Manage customer orders through EDI and Microsoft D365.
  • Work with 3PL on inventory management.
  • Assist with customer and item data setup.
  • Facilitate new customer onboarding.
  • Track customer service performance metrics.
  • Identify orders at risk and manage allocations.
  • Proactive problem-solving and communication.
  • Full-time contract position for 5 months.

Requirements

  • 1-5 years of customer service experience.
  • CPG experience preferred.
  • Strong understanding of inventory and logistics.
  • Proactive problem-solving skills.
  • Excellent communication skills.
  • Strong Excel and math skills.
  • Highly organized and detail-oriented.
  • Ability to learn quickly and adapt.

Benefits

  • Work remotely from anywhere in the USA.
  • Opportunity to gain experience in customer service and logistics.
  • Collaborate with a dynamic team.
OLLY logo

OLLY

OLLY is a dynamic and innovative brand focused on creating high-quality health and wellness products. The company emphasizes the importance of design and creativity in its marketing efforts, aiming to deliver impactful and engaging brand experiences across various channels, including eCommerce, social media, and in-store displays. OLLY values collaboration and seeks to maintain brand consistency while staying attuned to design trends and consumer needs.

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