Temporary Customer Service Representative - Remote

Overview

The Temporary Customer Service Representative will provide world-class service to customers, manage customer orders, and support cross-functional teams.

In Short

• Provide excellent service to customers and retailers.
• Support and collaborate with Sales, Finance, and supply chain teams.
• Manage customer orders through EDI and Microsoft D365.
• Work with 3PL on inventory management.
• Assist with customer and item data setup.
• Facilitate new customer onboarding.
• Track customer service performance metrics.
• Identify orders at risk and manage allocations.
• Proactive problem-solving and communication.
• Full-time contract position for 5 months.

Requirements

• 1-5 years of customer service experience.
• CPG experience preferred.
• Strong understanding of inventory and logistics.
• Proactive problem-solving skills.
• Excellent communication skills.
• Strong Excel and math skills.
• Highly organized and detail-oriented.
• Ability to learn quickly and adapt.

Benefits

• Work remotely from anywhere in the USA.
• Opportunity to gain experience in customer service and logistics.
• Collaborate with a dynamic team.