Client Solutions Associate, San Francisco - Remote

Overview

The Client Solutions Associate at Office Hours is responsible for connecting clients with subject matter experts for qualitative interviews, contributing to the growth of the network and the impact of the business.

In Short

• Identify and match experts to clients for research needs.
• Manage client research projects from start to finish.
• Monitor feedback to ensure high-quality outcomes.
• Collaborate with product and engineering teams for improvements.
• Work in a fast-paced environment with varied daily tasks.
• Communicate effectively with clients and experts.
• Own projects and drive successful outcomes.
• Contribute to a growing business and user base.
• Be proactive in problem-solving.
• Work alongside a dynamic team.

Requirements

• 0-2 years of professional work experience.
• Strong communication skills.
• Ability to set and achieve ambitious goals.
• Independent problem-solver.
• Optimistic with a growth mindset.
• Experience in a customer success role is a plus.
• Understanding of various professional industries is beneficial.
• Prior startup experience is a bonus.

Benefits

• Competitive salary and stock options.
• Healthcare, dental, and vision coverage.
• $100 monthly fitness stipend.
• Flexible vacation time and regular company holidays.
• Company retreats to various locations.
• Parent-friendly remote work and paid family leave.