Support Specialist (Remote)

Overview

As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

In Short

• Respond to customer inquiries via phone, email, SMS, and chat.
• Resolve customer issues and complaints.
• Provide accurate information about the ESA and microgrant programs.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve processes.
• Participate in training and development opportunities.
• Meet performance targets and contribute to team goals.
• Stay up-to-date with company policies and product knowledge.

Requirements

• Preference for candidates residing in specific states.
• Experience with Zendesk or similar management systems.
• 3+ years of customer support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-focused with a positive attitude.
• Ability to work independently and as part of a team.
• Proficiency in customer support software.
• Fluency in English; Spanish is a plus.
• High school diploma or equivalent.

Benefits

• Remote work opportunity.
• Opportunity for growth in a fast-paced environment.
• Impactful work at the intersection of tech and education.
• Support from respected investors.
• Commitment to equal opportunity employment.