Customer Onboarding Specialist - Remote

Overview

The Customer Onboarding Specialist will ensure a seamless transition for new customers, guiding them through the product and setting the foundation for long-term success.

In Short

• Manage and execute trial kick-off meetings.
• Lead new customer onboarding processes.
• Enhance the onboarding experience from free trial to paying customers.
• Provide initial technical support during onboarding.
• Monitor and report on customer success metrics.
• Collaborate with customers through communication tools.
• Develop and maintain customer support resources.
• Identify success stories for case studies.
• Collect customer feedback for product improvements.
• Maintain accurate records in the CRM.
• Liaise between sales, customer success, and product teams.

Requirements

• Experience in customer onboarding or customer success roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer accounts.
• Technical aptitude to provide product support.
• Experience with CRM tools.
• Ability to create engaging content for customer resources.
• Analytical skills to monitor customer success metrics.
• Team player with cross-functional collaboration experience.

Benefits

• Opportunity to work with a dynamic team.
• Impactful role in customer success.
• Access to cutting-edge technology.
• Professional development opportunities.
• Flexible working environment.