Pre-Service Representative - Financial Call Clearance Center - Remote

Overview

The Pre-Service Representative at Ochsner Health is responsible for assisting patients by communicating with insurance payors to determine eligible benefits and acquiring necessary pre-certifications. This role ensures the pre-service process is completed before the patient's scheduled services.

In Short

• Assist patients with insurance communication and pre-certification processes.
• Gather and validate insurance and demographic information.
• Interact with insurance companies to verify benefits and obtain authorizations.
• Utilize the EPIC system for benefits verification.
• Prepare and communicate patient liability for services.
• Ensure exceptional patient experience through effective communication.
• Work collaboratively with clinical providers and case management teams.
• Perform data entry and retrieval of patient information.
• Maintain professionalism in high-pressure situations.
• Travel to other facilities as needed.

Requirements

• High School diploma or equivalent required; Associates or Bachelor’s degree preferred.
• 1 year of related experience in healthcare or customer service.
• Proficient in Windows-style applications and data entry.
• Effective verbal and written communication skills.
• Strong interpersonal skills and ability to multi-task.
• Ability to work in a fast-paced environment.
• Reliable transportation for potential travel to other facilities.

Benefits

• Opportunity to make a difference in patient care.
• Supportive work environment with a commitment to diversity.
• Access to training and development resources.
• Comprehensive benefits package.
• Recognition as a top workplace in healthcare.