Skilled Services Technician - Remote

Overview

The Skilled Services Technician at NTT DATA plays a crucial role in providing technical support and maintenance for clients' IT infrastructure, ensuring smooth operations and client satisfaction.

In Short

• Responsible for equipment setup and configuration at client sites.
• Collaborates with engineering to provide installation and break/fix functions.
• Maintains servers and network hardware.
• Diagnoses and troubleshoots hardware failures.
• Provides telephonic, remote, and on-site support to clients.
• Engages with clients for hardware and software installation.
• Monitors ITSM queues proactively.
• May act as an informal team leader.
• Requires good interpersonal and communication skills.
• Encouraged to grow within the company.

Requirements

• High school diploma or equivalent.
• Relevant vendor and product certifications preferred.
• Solid experience in a similar IT environment.
• Experience with relevant operating systems on server platforms.
• Active Directory knowledge.
• Excellent problem-solving skills.
• Ability to work across different cultures.
• Client-focused approach.
• Ability to adapt to different scenarios.
• A+ certification is beneficial.

Benefits

• Opportunity to grow and advance within the company.
• Diverse and inclusive work environment.
• Supportive team atmosphere.
• Access to ongoing training and development.
• Equal opportunity employer policies.