Customer Support Lead - Remote

Overview

As a Customer Support Lead at JobRobotix, you will be the primary point of contact for addressing customer support tickets and ensuring 5-star customer support, which is essential for our market differentiation.

In Short

• Become a subject matter expert on JobRobotix products.
• Build support documentation for customer self-service.
• Create and track performance metrics for customer support.
• Address customer support tickets via phone and email.
• Train customers on using JobRobotix products.
• Provision new customer accounts during onboarding.
• Assist with account configurations and 3rd party software.
• Conduct user acceptance testing for customer implementations.
• Diagnose customer issues using spreadsheets and reports.
• Escalate product bugs to the Engineering team.

Requirements

• Prior experience in a technical support role.
• Comfortable in a startup environment.
• Ability to work in unstructured settings.
• Strong desire to build team documentation.
• Accountable team player with a strong work ethic.
• Customer-first mindset.
• Excellent verbal and written communication skills.
• Basic understanding of MFA, OAuth, or SSO.
• Familiarity with SQL and ability to run queries.
• Experience with tools like Powershell, Postman, or cURL.

Benefits

• Opportunity to work in a fast-growing startup.
• Be part of a team that modernizes healthcare staffing.
• Flexible work environment.
• Competitive salary with performance-based compensation.
• Be recognized as part of a top employer.