IP Networking Resident Engineer - Remote

Overview

This role involves providing customer service in various areas including technical support, account support, and network design, aiming to enhance customer satisfaction and generate revenue.

In Short

• Cover customer service in technical support and account support.
• Involve operations, maintenance, and network design.
• Focus on customer satisfaction and revenue generation.
• Plan and manage communications networks for customers.
• Consult on communication network performance.
• Optimize customer networks.
• Execute end-to-end design-related activities.
• Conduct address and site surveys for deployment projects.
• Engage in the deployment and integration of networks.
• Support the transformation of customer networks.

Requirements

• Experience in customer service roles.
• Knowledge of technical support and account management.
• Familiarity with network design and optimization.
• Ability to conduct site surveys.
• Strong communication skills.
• Problem-solving abilities.
• Experience in operations and maintenance.
• Understanding of deployment processes.
• Ability to work in a remote environment.
• Customer-focused mindset.

Benefits

• Opportunity to work remotely.
• Engagement in diverse projects.
• Potential for career growth.
• Collaborative work environment.
• Access to training and development resources.
• Competitive salary and benefits.
• Work with a dynamic team.
• Contribute to customer satisfaction initiatives.
• Involvement in innovative network solutions.
• Flexible work hours.