ITIL Process Specialist - Remote

Overview

Join NN Digital Hub as an ITIL Process Specialist, responsible for managing incident, problem, change, and configuration processes, leading response efforts to major incidents, and facilitating root cause identification.

In Short

• Manage incident, problem, change, and configuration processes execution.
• Lead response efforts to major incidents.
• Facilitate root cause identification.
• Manage change advisory boards.
• Ensure CMDB health.
• Work on-call as part of a 7 x 24 standby grid.
• Collaborate with cross-functional teams to resolve incidents.
• Contribute to improving existing processes.
• Communicate effectively with technical teams and stakeholders.
• Work in a fast-paced, high-pressure environment.

Requirements

• Strong understanding of ITIL processes and best practices.
• Excellent communication and organization skills.
• Affinity with ITIL processes.
• Ability to work effectively in a team.
• Strong problem-solving skills.
• Fluency in English; Dutch is an advantage.
• Availability for 24/7 support.
• Ability to manage time effectively.
• Experience working in a high-pressure environment.
• Future readiness thinking.

Benefits

• Multi-cultural team with English as the uniting language.
• Home office flexibility.
• 5 weeks of vacation and 5 annual Wellbeing days.
• Volunteering days to support the community.
• Unlimited budget for education and language courses.
• Meal contributions and monthly home office allowance.
• Partnerships with various companies for discounts.
• Employer supplemental pension contribution.
• Employee referral bonuses.
• Amazing working space near Anděl.