Sr. Outbound Panel Relations Manager - Remote

Overview

The Sr. Outbound Panel Relations Manager position on the Panel Relations team at MRI-Simmons focuses on production and quality across all Outbound projects.

In Short

• Leads Outbound Production ensuring targets and timelines are met.
• Manages outbound vendor relationships and budgets.
• Ensures compliance with MRC audit standards.
• Owns dialing protocols and Outbound procedures.
• Sets project timelines and communicates expectations.
• Defines and reports Key Measures for Outbound operations.
• Monitors call quality and facilitates QA programs.
• Manages a team to ensure high-quality results.
• Collaborates with internal teams for training and support.
• Maintains documentation related to Outbound activities.

Requirements

• 3+ years of experience managing teams.
• Experience in call centers and consumer research.
• Strong written and oral communication skills.
• Detail-oriented with excellent project management skills.
• Analytical and critical thinking skills.
• Self-starter mindset with demonstrated curiosity.

Benefits

• Comprehensive healthcare plan.
• 401(k) retirement plan with company matching.
• Flexible working environment.
• Discretionary paid time off and 11 paid holidays.
• Tuition reimbursement.
• Employee Assistance Program (EAP).