Information Security Engineer - Remote

Overview

We are seeking a seasoned Information Security Engineer with expertise in crafting, deploying, and sustaining cloud security solutions within a cloud computing framework, aligning with established security policies, standards, and industry best practices.

In Short

• Customer consultation to determine outcomes, success criteria and challenges/gaps.
• Develop and implement plans of action to close gaps and drive successful outcomes.
• Interface with Technical Support and/or R&D to resolve technical issues that may impede success.
• Define and create memorandums in accordance with customer’s business requirements.
• Articulate security processes throughout the organization.
• Create customer reports to achieve project alignment and unity of effort.
• Review and investigate issues raised by client and provide accurate guidance based on current documentation.
• Understand client software configuration and customizations.
• Understand the install, configure and customize solutions by following implementation guides and manuals.
• Coordinate client environment data, configuration and setup in order to investigate possible issues.

Requirements

• Excellent verbal and written communication skills in English.
• At least 2 years in technical support facing customers and resolving issues.
• Fast learner with ability to educate her/himself on relevant technologies.
• 2 years of experience with application development.
• Intimate knowledge of the customer’s connected applications.
• Excellent technical and analytical skills.
• Familiarity with servers tuning and solving performance issues plus.
• Technical development/debugging and diagnosis skills.
• Integration experience with desktop enterprise software applications.
• Excellent organizational skills, ability to set own task lists and timelines.

Benefits

• Working in accordance with NICE support process, procedures, contractual SLA’s.
• Documenting all customer interactions in CRM tool in accordance with SLA.