Business Analyst (Professional Services) - Remote

Overview

The Business Analyst (Professional Services) plays a crucial role in supporting the Professional Services team at Cognigy, ensuring project efficiency and excellence by bridging the gap between Sales and Professional Services.

In Short

• Attend presales meetings to lead client requirement discussions.
• Facilitate discovery sessions for accurate scoping.
• Draft and refine Statements of Work (SOWs).
• Manage the Pro-Serv quoting process and resource planning.
• Lead the handover process from presales to Professional Services.
• Collaborate with internal delivery teams for project execution.
• Act as a liaison between clients and services teams.
• Identify and mitigate risks during project phases.
• Contribute to process improvement initiatives.

Requirements

• Strong analytical mindset and communication skills.
• Deep understanding of Conversational AI and Professional Services.
• Experience in drafting Statements of Work (SOWs).
• Ability to manage client expectations and project timelines.
• Proficient in using project management tools.
• Experience in collaboration with cross-functional teams.
• Ability to identify risks and drive accountability.
• Commitment to process improvement.

Benefits

• Significant opportunities for career development.
• Access to ongoing training.
• Involvement in high-impact projects.
• Supportive and diverse team environment.
• Culture of mutual respect and trust.