Client Success Manager - Remote

Overview

The Client Success Manager owns the client-facing relationship, post-sale, delivering superior client service through premium campaign management, relationship development, account retention & upsell activities.

In Short

• Cultivating relationships with existing clients to maximize satisfaction and growth
• Diagnosing client needs and implementing strategies to drive revenue
• Liaising between clients and internal departments for campaign updates
• Managing the campaign launch process from start to finish
• Utilizing Salesforce to ensure accurate campaign information
• Onboarding new clients with platform demos and training
• Using data and market insights to develop tailored campaign recommendations
• Supporting regional growth goals and being the primary contact for clients
• Collaborating with other Account Managers for support
• Embodying company values and contributing to team culture

Requirements

• 1-3 years in digital media or account management
• Self-motivated to learn about products and technology
• Process-oriented with attention to detail
• Strong organizational, analytical, and project management skills
• Outstanding computer skills including knowledge of Salesforce
• Ability to work collaboratively with other departments
• Proven verbal and written communication skills
• PowerPoint and Excel skills, including data manipulation
• BA/BS or graduate degree preferred

Benefits

• Flexible working environment
• Opportunities for professional growth
• Collaborative team culture
• Access to advanced technology and tools
• Global footprint with diverse clients