Regional Customer Relations and Support Manager - Financial Clearing - Remote

Overview

The Regional Customer Relations Manager – CAM will aim to provide excellent service to customers in the region. The role holder will also take the lead at providing customer support on a daily basis. The role will interact with Tier 1 and Tier 2 customers and therefore building relationships based on transparency and trust is an essential part of the role.

In Short

• Build strong and long-term relationship with customers in the region.
• Be the first point of contact for customers and lead in migration projects.
• Monitor and manage all core operational functions.
• Coordinate day-to-day support and regular calls with customers.
• Provide follow-up training for specific elements of service.
• Log all defects and new requirements in the On Time tool.
• Collaborate closely with supporting operation and product teams.
• Endeavour to resolve all customer queries efficiently.
• Ensure all People Management aspects are adhered to.
• Identify customer needs and contribute to product development.

Requirements

• Strong communication skills.
• Experience in customer support roles.
• Ability to manage operational functions effectively.
• Experience in training and development.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.
• Experience in performance management.
• Knowledge of customer relationship management tools.
• Ability to report and analyze customer data.
• Fluency in English and Spanish (or other relevant languages).

Benefits

• Competitive salary.
• Opportunities for professional development.
• Dynamic working environment.
• Supportive team culture.
• Flexible working arrangements.
• Health and wellness benefits.
• Access to training resources.
• Performance bonuses.
• Work-life balance initiatives.
• Networking opportunities.