Systems Analyst - Remote

Overview

We are seeking a highly skilled Systems analyst to join our team. You will play a crucial role in providing technical support to clients in a staff augmentation model, helping maintain and optimize IT environments. This is a client-facing role that requires advanced troubleshooting skills, excellent communication, and the ability to resolve complex issues efficiently.

In Short

• Tier 2 Support: Provide technical support for escalated incidents and requests from Level 1 support.
• Incident Management: Monitor and manage support tickets through the ticketing system.
• System Troubleshooting & Maintenance: Diagnose and resolve complex technical issues.
• Remote & Onsite Support: Provide both remote and occasional onsite technical support.
• Documentation: Maintain detailed documentation of all troubleshooting steps.
• Escalation: Escalate unresolved issues to Level 3 engineers or vendor support.
• Client Communication: Liaise with clients to provide updates and gather information.
• System Updates & Patch Management: Apply patches and updates to maintain security.
• Project Support: Assist in IT projects such as system upgrades and migrations.

Requirements

• Minimum of 3 years of experience in IT support, preferably in an MSP environment.
• Advanced knowledge of Microsoft Windows Server, Active Directory, and Group Policy.
• Proficiency in managing Office 365, Exchange, and SharePoint environments.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, firewalls).
• Experience with virtualization technologies such as VMware and Hyper-V.
• Familiarity with backup solutions and disaster recovery practices.
• Experience with remote monitoring and management (RMM) tools.
• Strong analytical and troubleshooting skills.
• Exceptional communication and interpersonal skills.
• Ability to collaborate effectively with internal teams and clients.

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays