Customer Support Agent (Part-Time or Full-Time - Hybrid in Berlin) - Remote

Overview

Join our mission for mental fitness with NeuroNation, a leading platform in cognitive health, as a Customer Support Agent in a hybrid role based in Berlin.

In Short

• Be the first point of contact for users via email, phone, and social media.
• Resolve inquiries with patience and structure.
• Create reports and share user insights with the team.
• Collaborate closely with other teams on technical questions and product feedback.
• Contribute ideas to enhance customer-friendly processes.

Requirements

• Initial experience in Customer Support or Helpdesk.
• Familiarity with tools like Zendesk, Helpshift, or Intercom.
• Clear, empathetic, and solution-oriented communication in German and English.
• Ability to work independently and efficiently while being a team player.
• Desire to work in a company that makes a difference and fosters personal development.

Benefits

• Flexible working hours and home office options.
• Tailored onboarding with a buddy system.
• A motivated team with a meaningful mission and space for your ideas.
• Flat hierarchies and honest feedback.
• Sponsored Urban Sports Club membership for mental and physical well-being.
• Team events, workshops, and opportunities for further training.