System Engineer L1 - Remote

Overview

The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary.

In Short

• Provide remote support for technology issues to managed services clients.
• Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs).
• Document all time and work in service tickets with detail and in real-time.
• Maintain consistent communication with clients regarding pending service requests.
• Follow all safety and security procedures at NetGain Technologies and customer locations.
• Return all inter-company business calls or emails within one business day.
• Participate in mandatory meetings and huddles.
• Maintain certifications and stay updated on new technologies.
• Work unsupervised in a remote location when necessary.

Requirements

• Education: High School diploma or equivalent required; Associate's degree or higher preferred.
• Certifications: CompTIA Network+, MS-900.
• Experience: Minimum of one year supporting computers and network technologies required; 2-3 years preferred.
• Skills: Proficiency in troubleshooting workstation and printer problems; ability to install and configure business applications; understanding of networks; strong communication and organizational abilities.
• Fluency in English; mathematical abilities for scheduling.

Benefits

• Opportunity to work in a remote environment.
• Professional development and certification maintenance.
• Supportive team culture.
• Engagement with clients and technology.