Customer Re-engagement Specialist - Remote

Overview

The Re-engagement Specialist plays a critical role in Nerdy’s customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.

In Short

• Proactively reach out to former clients through phone, email, and messaging platforms.
• Identify client needs and tailor solutions that align with their learning goals.
• Utilize persuasive communication and active listening skills.
• Collaborate with internal teams to ensure a seamless reactivation experience.
• Track and analyze engagement data to refine outreach strategies.
• Maintain detailed and accurate records of customer interactions.
• Understand and appreciate that Nerdy is an apolitical company.
• 1-2 years of experience in retention, sales, or a related field.
• Strong communication and interpersonal skills.
• Passion for education and ability to convey value of services.

Requirements

• 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Persuasive and empathetic approach to customer engagement.
• Comfort with ambiguity and ability to adapt to changing strategies.
• Experience using CRM tools and analyzing customer data.
• A passion for education and the ability to convey the value of Nerdy’s services.
• Analytical Thinking: Experience in analyzing customer data to identify inactivity patterns.
• Adaptability: Ability to adjust strategies based on customer feedback.

Benefits

• $40,000 base salary plus monthly variable compensation target.
• Performance-based advancement opportunities with increased earning potential.
• Comprehensive healthcare benefits.
• 401(k) matching with immediate vesting.
• Paid training and professional development.
• Company-provided MacBook and equipment.
• Free Varsity Tutors Learning Membership for your household.