Talent Operations Lead - Remote

Overview

At NerdWallet, our mission is to provide clarity for all of life’s financial decisions. Behind that mission is a world-class team—and we need exceptional talent operations leadership to support it. If you're ready to build what’s next and lead with impact, we’d love to meet you.

This is a high-impact role where you’ll be a hands-on leader that will lead the Talent Operations function, optimizing the systems, processes, and infrastructure that power our ability to attract and retain top talent globally.

In this role, you'll drive continuous improvement across our talent operations ecosystem—from day-to-day execution to long-term strategic planning. You'll play a critical part in shaping how our Talent team operates at scale, with a special focus on managing and evolving our Global Contingent Workforce Program, ensuring it delivers efficiency, agility, and value.

We’re seeking an executional leader who brings a passion for operational excellence, a data-informed mindset, and a vision for building scalable talent infrastructure. If you love solving complex problems, streamlining processes, and enabling cross-functional collaboration, this is your opportunity to make a lasting impact on NerdWallet’s talent strategy and business success.

In Short

• Operational leader that will elevate the Talent Operations function, continuously improving operational workflows, systems, documentation, and technologies to increase effectiveness and scalability.
• Own and evolve our Global Contingent Workforce Program, delivering innovative, efficient, and compliant solutions that align with our workforce strategy.
• Leverage data and analytics to generate actionable insights, enabling smarter, faster, and more strategic talent decisions across the organization.
• Optimize our talent systems and platforms to enhance user experience, operational efficiency, and team productivity.
• Build and maintain a robust knowledge management infrastructure that ensures accessibility and continuity of critical talent information and resources.
• Drive operational excellence across the recruiting lifecycle, ensuring coordination, communication, and compliance meet the highest standards.
• Strategic advisor by partnering closely with Finance and People teams to align headcount planning and forecasting with business goals.

Requirements

• 7+ years of experience leading recruiting, talent operations, or workforce strategy programs, with deep knowledge of full life-cycle recruitment.
• Comfortable with a changing environment and having the ability to be a change leader and having the strategic foresight to anticipate change in processes.
• Experience in building equitable processes and tracking progress through inclusive hiring metrics.
• A track record of leading cross-functional projects, driving process improvements, and implementing talent systems at scale.
• Proficiency in a range of ATS and CRM platforms, including Ashby, Greenhouse, Lever, or Workday.
• A data-oriented mindset, with the ability to translate complex information into clear insights and recommendations.
• Strong organizational skills and attention to detail.
• A confident communicator who can flex across audiences.
• A collaborative mindset that values feedback, openness, and a team-first approach.
• Proficiency with talent tools and technologies, and a desire to continuously improve and evolve processes using digital solutions.
• A forward-thinking, solution-oriented leader who thrives in fast-paced environments.

Benefits

• Industry-leading medical, dental, and vision health care plans for employees and their dependents.
• Rejuvenation Policy – Vacation Time Off + 11 holidays + 4 Mental Health Days Off.
• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care.
• Mental health support.
• Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests.
• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution.
• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend.
• Work from home equipment stipend and co-working space subsidy.
• Nerd-led group initiatives – Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities.
• 401K with company match.