Customer Support Representative - Remote

Overview

NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance.

In Short

• Handle customer inquiries and provide accurate, complete, and timely information or solutions
• Effectively manage and resolve customer complaints
• Collaborate with internal teams to address customer needs and provide comprehensive solutions
• Maintain a high level of product and service knowledge to effectively support customers
• Document and track customer interactions and relevant information in our system
• Contribute to the development and improvement of customer support processes and procedures
• Meet and exceed individual and team performance targets

Requirements

• Proactive problem-solver
• Strong communication skills
• Passion for delivering exceptional customer experiences

Benefits

• Remote-first culture
• Opportunity to make a meaningful impact
• Work with early-stage startups