Customer Support Specialist - Remote

Overview

This position supports our Customer Care and Billing software products for our Broadband and Utility Members, working closely with members and software engineers to troubleshoot, research, and resolve issues.

In Short

• Assists members in all aspects of application support including troubleshooting, training, and research
• Follows up on issue resolutions
• Assists with software release processes
• Prepares training resources including presentations and documentation
• Communicates with development staff to convey customer feedback
• Performs on-site or remote training
• Provides after-hours support via on-call rotation
• Travels to Member sites as needed
• Public speaking and presenting as needed
• Demonstrates commitment to NISC’s Shared Values

Requirements

• Previous customer support experience
• Basic knowledge of Project Management processes
• Excellent written and verbal communication skills
• Strong PC skills
• Ability to lead and teach others
• Ability to work in a team and independently
• Previous experience with presentations or public speaking
• Knowledge of the Utility, Broadband, or Cooperative industry is a plus

Benefits

• Opportunity for hybrid work after training
• Engagement with a supportive team
• Professional development opportunities
• Work with innovative software products
• Contribute to community-focused solutions