Supervisor, Prior Authorizations - Remote

Overview

Natera is a leader in genetic testing and precision medicine, committed to transforming healthcare through innovation. As a Supervisor, Prior Authorizations, you will play a crucial role in ensuring seamless patient and provider support, contributing to improved access to essential medical services.

In Short

• Manage and mentor a remote team handling prior authorization inquiries.
• Monitor daily call center operations for timely responses.
• Identify and implement process improvements.
• Set performance goals and track metrics.
• Conduct audits to maintain compliance.
• Collaborate with internal teams to resolve issues.
• Address escalations from patients and providers.
• Maintain accurate records and generate reports.

Requirements

• Bachelor’s degree in healthcare administration or related field preferred.
• 3-5 years of experience in prior authorizations or healthcare support.
• 1-2 years of supervisory experience in a call center.
• Strong knowledge of medical insurance processes.
• Excellent leadership and people management skills.
• Proficient in reporting and data analysis tools.
• Effective problem-solving abilities.
• Proficiency in call center technology and CRM systems.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• Free testing for employees and their families.
• 401k benefits and commuter benefits.
• Generous employee referral program.