Senior Product Manager, Patient/Provider/Billing AI Solutions - Remote

Overview

The Senior Product Manager will be responsible for optimizing the digital and operational experience through Generative AI solutions. We are looking for an innovative, entrepreneurial product manager who is passionate about applying the power of Generative AI to drive value for both our business, spanning from patient, provider and billing experiences. In this role, you will collaborate closely with cross-functional teams at Natera to build AI-driven solutions that address pain points for internal users and enhance the user experience, ultimately delivering significant business value.

In Short

• Identify opportunities with internal stakeholders to scope how the use of Generative AI can deliver business value
• Evaluate AI-driven solutions and approaches, considering both buy vs. build solutions to balance outcome and speed-to-market
• Provide requirements (PRDs, user stories, user flows), evaluate dependencies, and build solutions together with the engineering team
• Define and track KPIs to uncover future product opportunities and AI solutions; analyze relevant data to drive decision-making
• Collaborate with SMEs across Natera to plan for operational changes driven by new platform and features to deliver seamless user experiences

Requirements

• Direct, hand-on experience with developing and launching Generative AI products or features. Ability to demonstrate AI solutions launched and tangible outcomes achieved.
• Proven track record of driving organizational transformation, and utilizing AI and other innovative solutions to improve customer experience and streamline operational processes.
• Ability to dive deep into complex problems and come up with creative, scalable solutions.
• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically.
• Excellent communication and relationship-building skills. Strong analytical and problem-solving skills, with the ability to use data to drive product decisions. Proficiency in SQL preferred.
• Bachelor's degree in computer science, engineering, business or related field. 5+ years of experience in software development, or digital product management.

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families in addition to fertility care benefits.
• Pregnancy and baby bonding leave, 401k benefits, commuter benefits and more.
• A generous employee referral program.