Systems Administrator (PPA) - Remote

Overview

The Systems Administrator (PPA) will assist the NASPO IT Operations Manager in designing, implementing, and maintaining the core IT infrastructure for a newly established organization. In this role, you will collaborate closely with PPA senior staff, third party consultants, and NASPO IT leadership to architect and administer PPA’s cloud-based services.

In Short

• Oversee the Microsoft 365 environment and policies.
• Integration development using the Workato iPaaS solution.
• Manage IT hardware and software infrastructure for PPA/RFxP.
• Develop and implement IT policies and procedures.
• Collaborate with third-party consultants and vendors.
• Serve as tier 2 support for reported tickets and incidents.
• Assist with technology support for programs and events.
• Monitor and report on key performance metrics.
• Onboard and train users.
• Research and recommend hardware and software changes.

Requirements

• Must be detail-oriented and capable of working independently.
• 5 years of relevant experience or an Associate’s degree.
• Microsoft certifications preferred.
• SaaS application configuration experience a plus.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and meet deadlines.
• Experience in troubleshooting and problem-solving.
• Ability to handle multiple tasks and projects effectively.
• Strong customer service orientation.
• Intermittent travel may be required.

Benefits

• Opportunity to build a modern IT environment.
• Collaboration with senior staff and third-party consultants.
• Professional development opportunities.
• Flexible working conditions.
• Engagement in organizational strategy.