Application & Document Coordinator - Remote

Overview

The Application & Document Coordinator is responsible for processing applications for various lines of business at NASBA, ensuring timely and accurate handling of documents and communication with candidates.

In Short

• Process applications for CPA Examination Services, NASBA Licensing, and NASBA’s International Evaluation Services.
• Handle incoming mail and match documents to applications.
• Communicate with candidates regarding their application status.
• Maintain confidentiality of customers’ personally identifiable information (PII).
• Work in the Nashville office two days per week.
• Participate in training and team events.
• Ensure compliance with documented policies and procedures.
• Work under pressure to meet deadlines.
• Utilize standard office technology and specialized software.
• Collaborate with internal and external customers.

Requirements

• High school diploma or equivalent required; some college preferred.
• 1 year experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong attention to detail and research skills.
• Ability to work in a team-oriented environment.
• Effective analytical and problem-solving skills.
• Good data entry and typing skills.
• Punctual and dependable.
• Cross-cultural sensitivity.
• Ability to manage time effectively.

Benefits

• Medical/Dental/Vision coverage.
• 401(k) Plan with employer contribution.
• Flexible work plan benefit.
• Paid leave and vacation days.
• Life insurance and disability coverage.
• Employee Assistance Program.
• Casual dress policy.
• Parking paid on office days.
• Holidays and personal days off.
• Flexible work schedule options.