Crisis Call Center Supervisor - 988 - Remote

Overview

The Crisis Call Center Supervisor will oversee the 988 Suicide and Crisis Line, providing immediate support for individuals in emotional distress and managing a team of crisis counselors.

In Short

• Full-time position with a focus on crisis intervention.
• Based in Chicago with remote working options.
• Requires strong communication and organizational skills.
• Involves training and supervising crisis counselors.
• Must work three major holidays.
• Participate in quality improvement initiatives.
• Engage in community collaboration for mental health services.
• Requires a Master's Degree in a social services field.
• Strong emphasis on empathy and interpersonal skills.
• Salary range between $62,000 and $65,000 per year.

Requirements

• Master’s Degree in social services or equivalent.
• At least 2 years of supervisory experience.
• 3-5 years of experience in crisis management.
• Experience with telephonic outreach.
• Strong computer skills and typing speed.
• Commitment to working with diverse populations.
• Ability to remain calm under pressure.

Benefits

• Company sponsored wellness activities.
• Medical, Dental, and Vision benefits.
• 401k Retirement plan.
• Generous PTO.
• Life and Disability Insurance.