Senior Communication Administrator - Lead - Remote

Overview

This role is responsible for managing and overseeing the configuration, maintenance, and optimization of communication systems and network infrastructure.

In Short

• Provide support for VoIP, unified messaging, directory listing services, audio and data conferencing, call center and IVR services, video conferencing, webcasting, streaming, and others.
• Practical skills, experience and training designing, configuring, and deploying communications services hardware and software.
• Manage communication facilities, including changes to ports, stations, and physical inventory.
• Modify network routing tables, traffic patterns, and Class of Restrictions to optimize system performance.
• Create, change, or delete Day-of-the-Week or Time-of-Day Routing.
• Administer trunk groups, dialing strings, and route patterns.
• Optimize traffic flow and port utilization to maintain system efficiency.
• Identify and isolate faults in service, systems, terminals, or networks.
• Add, modify, and remove hard phones, IP soft phones, and extensions.
• Monitor network and system performance, traffic patterns, and alarm systems.

Requirements

• 15 years of relevant experience in communication administration or a related field.
• Bachelor’s degree in Info Systems/Relevant Field.
• Certified Telecommunications Network Specialist prior to onboarding (CTNS).

Benefits

• Details about benefits are not provided in the job description.