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Working Student: Customer Success Manager / Helpdesk 1st Level - Remote

Posted 11 weeks ago
Customer Service
Part Time
Worldwide

Overview

MRS.SPORTY is a unique company in the franchise industry focused on enhancing health and quality of life for women through fitness. As a Working Student in Customer Success, you will handle inquiries from franchise partners regarding their member management software.

In Short

  • You will handle inquiries from franchise partners in 1st Level Support.
  • Work through our ticketing system, via email, phone, or video calls.
  • Act as a liaison with software developers for 2nd Level Support inquiries.
  • Ensure excellent customer satisfaction through prompt and competent solutions.

Requirements

  • Ability to quickly adapt to new situations.
  • Strong communication skills; no specific IT background required.
  • Empathetic approach to understand software challenges.
  • Patience in teaching others about technology.
  • Excellent German and fluent English skills.
  • Experience with CRM systems is a plus but not mandatory.

Benefits

  • Flexibility in work location and hours.
  • Access to fitness and wellness facilities at a discount.
  • Opportunities to contribute ideas and grow within the company.
  • Future job prospects as many former working students continue with us.

Translated from German

Mrs.Sporty logo

Mrs.Sporty

Mrs.Sporty, based in Berlin Charlottenburg, is a unique player in the franchise industry, known for its energetic, approachable, and personal atmosphere. Established 20 years ago with the opening of its first club in Berlin, Mrs.Sporty has since expanded its fitness concept to empower women, with over 50,000 members across more than 170 clubs in five countries. The company focuses on enhancing health and quality of life for women, and it actively supports its franchise partners through a dedicated customer service approach, ensuring high satisfaction and effective communication.

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